I asked a sales team one question: what behaviors, done every week, would actually grow your number? Every person answered. Not one of them said calls. None of their answers were bad. They were secondary - and secondary work has a habit of eating the calendar the primary work used to own.

Complacency doesn't announce itself, it creeps in through small, unnoticed behaviors until you realize your best people are looking elsewhere. Success breeds complacency faster than failure. Learn the 5 warning signs of cultural drift and the 3 actions you can take Monday morning to stop the decline before it becomes a crisis.